For most of the UAE, you’ll receive free shipping on orders over 200 AED, and for orders under 200 AED you’ll pay a 25 AED delivery fee.

Please note that our Fresh Samples automatically have free delivery applied to them, irrespective of whether the order value is less than 200 aed

We use a mix of delivery carriers depending on the product(s) being sent, delivery location and which of our warehouses your items are being shipped from. Primarily, we use LOCAD, NOON and DHL but this may change from time to time.

We cannot guarantee that your order will be sent with any specific carrier, and we don’t currently offer customers the opportunity to select a specific carrier for their delivery.

We aim to dispatch orders within 1 hour of you placing your order with us.

You’ll receive an automated email to let you know when your order has shipped, which will include tracking information so you can stay up to date on your delivery’s progress. 

If your order has been split into more than one delivery, you’ll automatically receive an email including tracking information for each delivery once each parcel has been dispatched from our warehouse.

It is your responsibility to ensure that you can take delivery of your Nudog food when it is due to arrive. 

We take no responsibility for replacing, refunding or resending any orders that have arrived later than planned due to your choosing to delay the delivery directly with the carrier or being unavailable to accept delivery of your order on its planned delivery day.

Unfortunately we’re unable to manually delay shipping of any orders. If you would like for your order to arrive at a later date, please either hold off on placing your order until nearer that time or indeed change your next delivery date via your subscription. If you need help with placing your order or amending your next subscription order processing date please contact us as soon as possible.

All our delivery partners aim to deliver same day including EID and new years holidays  

Our food generally comes in one delivery, however please note sometimes these may be sent to you in separate deliveries with separate tracking details and potentially different delivery carriers for each delivery. 

If your order has been split into more than one delivery, you’ll automatically receive an email including tracking information for each delivery once each parcel has been dispatched from our warehouse.

We do from time to time send multiple parcels within once consignment, or with one set of tracking information.

To check how many parcels are included within your delivery consignment, please check the tracking information you received from us to confirm that your parcel is on the way. If your consignment consists of more than one parcel, it is possible that part of your delivery may arrive before other parcels within the consignment. This being the case, please wait a day or so for the remaining parcel(s) within your consignment to arrive with you.

If you have any concerns that part of your order may be missing, please get in touch with our Customer Service team who will be able to investigate this for you. 

We work very closely with our delivery carriers to ensure that deliveries of our products happen as quickly as possible, however from time to time there can be delays across the delivery networks that are unavoidable and although frustrating, shouldn’t necessarily be cause for concern.

Use your tracking information to stay up to date on your parcels journey to you. If you’re concerned that your parcel may be missing or your tracking information isn’t updating, please get in touch with our Customer Service team who will be able to investigate this for you with the carrier.

You are within your rights to refuse delivery of your order under any of the following circumstances:

• The delivery is visibly damaged or faulty upon arrival
• You believe the items being delivered have been sent to you in error
• You’ve been in touch with our customer service team prior to the delivery and have agreed with them that it is acceptable to refuse the delivery upon arrival

If you refuse delivery of your Nudog order for any other reason, we take no responsibility for replacing, refunding or resending your order. 

We are a small business who work very hard to produce great quality natural food for your dogs. Refusing your delivery doesn’t mean that it’ll be returned to us or that we’re then able to re-sell the items to another customer. 

If you requested to cancel your order after it was placed, but it was too late for our team to be able to make any changes to it – your order will be sent to you. If you refuse delivery of your order then we will not replace, refund or resend the items.

Any problems at all, please get in touch with our Customer Service team who will be able to rectify this for you.

We currently only ship within the UAE and Saudi Arabia regions

You’ll receive an automated email to let you know when your order has shipped from our warehouse, which will include tracking information so you can stay up to date on your delivery’s progress through the chosen delivery carrier’s portal. 

We recommend using the tracking information included on your automated email rather than the tracking available via the ShopPay app as it will be more accurate.

You may be required to provide a signature upon delivery of your order. Alternatively, you may be able to opt for your parcel to be left in a safe place of your choosing by selecting this option within the carrier’s tracking portal.

It is your responsibility to ensure that you can take delivery of your Wilsons food when it is due to arrive. 

We take no responsibility for replacing, refunding or resending any orders that have arrived later than planned due to your choosing to delay the delivery directly with the carrier or being unavailable to accept delivery of your order on its planned delivery day.

If you would like us to delay shipping your order for any reason, please contact us as soon as possible after placing your order to make us aware of this and we’ll do our best to accommodate your request.

It is your responsibility to check that the delivery address linked to your order is correct at the time of placing your order with us.

If for any reason you need to change the delivery address for an order you’ve already placed with us, please get in touch with our customer service team as soon as possible who will do their best to accommodate this for you.

Please note however, that if your order has already been picked, packed, and sent for shipping from our warehouse then we’ll be unable to make any changes to your order, including changing the delivery address.

We take no responsibility for replacing, refunding or resending any orders that have been shipped to an incorrect address, approved by you during the checkout process. 

It is your responsibility to ensure that you can take delivery of your Wilsons food when it is due to arrive. 

We take no responsibility for replacing, refunding or resending any orders that have arrived later than planned due to your choosing to delay the delivery directly with the carrier or being unavailable to accept delivery of your order on its planned delivery day.

If you would like us to delay shipping your order for any reason, please contact us as soon as possible after placing your order to make us aware of this and we’ll do our best to accommodate your request.